Ten Commandments of Customer Service

Ten Commandments of Customer Service by Pat Croce     Say Hello and Goodbye Be sure to get your customers coming and going by greeting them with a hearty “hello” and a well meant “goodbye.” And it doesn’t have to just be customers or clients; offering everyone you encounter a hello and goodbye is a common courtesy. You make a […]

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35 Kind Things You Can Do

One small, thoughtful gesture can make someone else’s day…   1. Say “Good morning” to a person standing next to you in the elevator. 2. Pay the toll for the driver behind you. 3. Take a minute to direct someone who is lost, even though you’re rushing. 4. Write a letter to a child who could use some extra attention. […]

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