Ten Commandments of Customer Service

Ten Commandments of Customer Service by Pat Croce     Say Hello and Goodbye Be sure to get your customers coming and going by greeting them with a hearty “hello” and a well meant “goodbye.” And it doesn’t have to just be customers or clients; offering everyone you encounter a hello and goodbye is a common courtesy. You make a difference in another’s day, and the best part, you feel great! Use First Names Our name is the first thing […]

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35 Kind Things You Can Do

One small, thoughtful gesture can make someone else’s day…   1. Say “Good morning” to a person standing next to you in the elevator. 2. Pay the toll for the driver behind you. 3. Take a minute to direct someone who is lost, even though you’re rushing. 4. Write a letter to a child who could use some extra attention. Kids love getting mail. 5. Offer to pick up groceries for an elderly neighbor, especially in extreme weather. 6. Give […]

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THE FOUR AGREEMENTS by don Miguel Ruiz, MD Everything we do is based on agreements we have made – agreements with ourselves, with other people, with God, with life. But the most important agreements are the ones we make with ourselves. In these agreements we tell ourselves who we are, how to behave, what is possible, what is impossible. One single agreement is not such a problem, but we have many agreements that come from fear, deplete our energy, and […]

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